Hb99's Privacy Policy — your information is completely secure

When you create an account and use our services at hb99, we collect certain necessary information. This is done to provide you with the best possible service, keep your account secure, and meet legal obligations. We only collect what is genuinely required to deliver our services.

Personal Identification Information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Residential address (for KYC verification)
• National ID or passport number (where required)

Automatically Collected Data:

• IP address and device type
• Browser information and operating system
• Platform access times and session data
• Gaming activity and transaction history

Hb99 uses your information only for the specific purposes listed below. We are fully transparent about how your data is used and it is never used for any purpose beyond what is stated.

With your consent, we may occasionally send you promotional offers or information about special events. You can opt out of these notifications at any time.

Hb99 uses cookies and similar tracking technologies to operate the website. Cookies are small text files stored on your device that help improve your browsing experience.

Types of cookies:

• Essential cookies: Essential for maintaining login sessions and security. These cannot be disabled.
• Functional cookies: To remember your preferences such as language and theme. These can be disabled.
• Analytics Cookies: Used to analyze site traffic and user behavior. You may opt out.
• Marketing Cookies: To show you relevant ads — only with your consent.

Hb99 never sells your personal information. In limited circumstances, data may be shared with trusted partners — strictly as needed to deliver our services.

Who your data may be shared with:

• Payment Providers: bKash, Nagad, Rocket — limited data shared for transaction processing.
• Game software providers: For game operation purposes — gaming data only, not personal information.
• Law enforcement agencies: Where required by law or court order.
• Security Services: To prevent fraud and cyberattacks.

Hb99 uses industry-standard security technology to keep your data safe. Our servers are continuously monitored, and any unusual activity is detected immediately.

• All data is stored with AES-256 encryption.
• Payment information is handled in compliance with PCI DSS standards.
• Regular backups are maintained and a disaster recovery plan is in place.
• You will be notified immediately if any unusual login activity is detected on your account.
• Retention period: for active accounts, data is kept for the duration of the account; for closed accounts, up to 5 years as required by legal obligations.

As an hb99 member, you have important rights over your personal information. Contact our support team to exercise any of these rights.

Hb99 is strictly for users aged 18 and above. We do not knowingly collect information from minors. If we discover that a minor's information has been collected inadvertently, it will be deleted immediately and the associated account will be closed.

Financial data is the most sensitive. hb99 ensures the highest level of security for payment information. Our payment processing is handled through PCI DSS Level 1 certified partners.

• Card numbers and bank account details are not stored on hb99's servers.
• Your mobile banking PIN or password will never be requested.
• Suspicious transactions are automatically detected and blocked.
• Every transaction is logged and a full audit trail is maintained.

Hb99 may update this Privacy Policy from time to time. For any significant changes, we will notify you in advance via your registered email or SMS. The date of the latest update will always be shown at the top of this page.

Continued use of the platform after an updated policy is published will be considered acceptance of the new terms. We recommend checking this page regularly.

If you have any questions or complaints about our Privacy Policy, or wish to exercise your rights, please get in touch. Our dedicated privacy team aims to respond within 48 hours.

• Email: [email protected]
• A reference number will be provided once your complaint has been submitted.
• Complex requests will be resolved within a maximum of 30 business days.