Hb99's Terms & Conditions — applicable to all members

By accessing hb99 (https://hb99.xyz) and using any of its services, you confirm that you have read, understood, and agreed to these Terms and Conditions in full. These Terms constitute a legally binding agreement between hb99 and all its users. If you do not agree with any part of these Terms, please refrain from using hb99's services.

Hb99 is an online gaming and betting platform offering casino, slots, Sports Betting, fish games, bingo, and a wide range of entertainment gaming services to users in Bangladesh. By using this platform, you acknowledge that you are participating voluntarily and entirely at your own responsibility.

Hb99 reserves the right to update these Terms and Conditions at any time. Changes will be announced on the website, and continued use of the platform after any update constitutes acceptance of the revised Terms.

To register with hb99, you must provide accurate and complete information. Opening an account with false details is strictly prohibited and may result in account termination.

Account Rules:

• Each individual is permitted one account only — multiple accounts from the same device, IP address, or household are strictly prohibited.
• Keeping your account password confidential is entirely your responsibility.
• Sharing or selling your account to anyone else is strictly prohibited.
• If you suspect any unauthorised access to your account, contact hb99 Support immediately.
• To change the mobile number or email address provided at registration, identity verification will be required.
• Any balance in your account may only be withdrawn to a payment method registered in the account holder's name.

Hb99 strictly prohibits anyone under the age of 18 from using the platform. Date of birth is required at registration, and hb99 may request a government-issued ID (NID, passport, or birth certificate) for age verification at any time.

If a user under 18 opens an account using false information, all transactions on that account will be voided and the account permanently closed. Whether deposited funds are refunded will depend on the legal circumstances.

Deposits on hb99 can be made via bKash, Nagad, Rocket, and approved bank transfers. The minimum deposit amount is BDT 200 and the maximum is determined by your account tier.

Important Deposit Information:

• Only deposit using a payment method registered in your own name.
• Deposits made from another person's account may be voided and the account may be suspended.
• Deposits are usually credited instantly; if there is a delay, please contact support within 24 hours.
• Hb99 does not charge any additional fees on deposits; however, the payment gateway may apply its own charges.
• If a transaction is suspected to be fraudulent, hb99 may suspend the account pending the outcome of an investigation.

Certain conditions must be met before winnings can be withdrawn from hb99. KYC (Know Your Customer) verification must be completed prior to any withdrawal.

• The minimum withdrawal amount is BDT 500.
• Withdrawals derived from bonuses are subject to specific wagering requirements.
• Withdrawal requests are typically processed within 15 minutes and no longer than 24 hours.
• Withdrawals must be made using the same payment method that was used for the deposit.
• The monthly withdrawal limit depends on the user's account verification level.
• Unusually large withdrawals may require additional verification.

Hb99 offers a variety of bonuses and promotional offers — welcome bonuses, deposit bonuses, cashback, free spins, and more. Each bonus carries its own terms, which must be read carefully before claiming.

General Bonus Rules:

• Every bonus carries a wagering requirement — typically between 10x and 30x the bonus amount.
• After claiming a bonus, wagering requirements must be fulfilled within the specified time limit.
• The same bonus cannot be claimed more than once — each bonus is applicable one time only.
• Bonus funds cannot be withdrawn directly — they are only withdrawable after the wagering requirements have been met.
• Any attempt to fraudulently obtain bonuses will result in forfeiture of the account and all associated bonuses.
• Hb99 reserves the right to modify or cancel any bonus offer at any time.

All betting and gaming on hb99 is governed by the rules set out below. These rules apply to Sports Betting, casino games, slots, and all other games on the platform.

• Once a bet has been placed, it cannot be cancelled or changed — except in specific defined circumstances.
• Hb99 reserves the right to void bets placed due to incorrect odds or technical errors.
• If match-fixing or any form of manipulation is suspected, hb99 may void the relevant bets and launch an account investigation.
• Due to delays in live betting, some bets may not be accepted.
• RTP (Return to Player) for all games is set according to the rates determined by each game provider.
• In the event of incorrect payouts due to a system error, hb99 reserves the right to correct the discrepancy.

Hb99 uses independent third-party audits to ensure fairness across all games. The Random Number Generator (RNG) system is tested regularly to guarantee fully unbiased outcomes for every game.

Hb99 may temporarily or permanently suspend a user's account for any of the following reasons:

• Breach of terms or fraudulent activity
• Multiple Accounts
• Providing false identity or fraudulent information
• Bonus abuse or exploitation of system vulnerabilities
• Money laundering or suspicious financial activity
• Being under 18 years of age
• For legal reasons or at the direction of a regulatory authority

Users may close their account at any time. All pending bets must be settled and any available balance withdrawn before the account is closed.

Hb99 believes gaming should be a form of entertainment, not a solution to financial problems. We encourage all our users to play responsibly.

• Set limits in advance on how much time and money you spend daily or weekly.
• Avoid the urge to place more bets in an attempt to recover losses.
• Never gamble with borrowed money or funds you cannot afford to lose.
• You may use the self-exclusion feature to temporarily close your account for a set period.
• Deposit limits, betting limits, and session time limits are all available to set.
• If you notice signs of problem gambling, please seek professional help.

Hb99 is fully committed to protecting your privacy when collecting, storing, and using your personal information. We never sell your data to third parties.

• Your information is used solely for service delivery, verification, and security purposes.
• Payment information is secured with SSL encryption.
• Your information is never shared with third parties unless required by law.
• You may request to view, correct, or delete your personal information at any time.

For more details, please visit our Privacy Policy page.

For any disputes or complaints, please contact the hb99 customer support team in the first instance. We will do our best to provide a resolution within 72 hours.

• A ticket number will be issued once a complaint has been submitted.
• The relevant account may be temporarily restricted during an investigation.
• Hb99's decisions are considered final — however, a fair investigation is always guaranteed.
• Server logs and game records will be used as evidence in disputes relating to game outcomes.

Hb99 reserves the right to partially or fully amend these Terms and Conditions at any time. Users will be notified of significant changes in advance via their registered contact method (email or SMS).

Continued use of the platform after updated terms are published will be considered acceptance of the new terms. We recommend checking this page regularly.