Enjoy gaming within your limits. hb99 believes the true joy of play comes when you make your own decisions — not under pressure. Our responsible gaming tools keep you in control at all times.
Our Commitment
Protecting every player is our top priority at hb99. We have built a safe gaming environment based on these six core principles.
You decide your own daily, weekly, or monthly deposit limit. Once set, it cannot be exceeded — this is the foundation of responsible gaming at hb99.
Set a timer for how long you want to play. When the time is up, you will receive an automatic break notification. Responsible gaming means managing your time well.
Taking breaks is important. You can pause your account yourself for anywhere from 24 hours up to 30 days — no questions asked.
If you feel gaming is having a negative impact on your life, choose long-term self-exclusion. This decision is entirely yours, and we respect it fully.
Hb99 strictly ensures that only users aged 18 and above can access the platform. Access by minors is completely prohibited.
If anyone is dealing with a gaming addiction, our support team is available 24/7 to help. We'll guide you toward the right professional counseling resources.
Responsible Gaming refers to a mindset in which a player consciously manages their gaming activity. It is not just about following rules — it is part of a healthy lifestyle. hb99 believes that online gaming is truly enjoyable only when it has no negative impact on your life.
Online gaming is growing rapidly in Bangladesh, with people of all ages now enjoying a wide variety of games from home. But like any form of entertainment, gaming can become a problem when it goes too far. That's why hb99 has placed responsible gaming at the core of everything it does from day one.
Gaming is entertainment — it is not a source of income, it is not a tool for relieving stress, and it is certainly not a substitute for everyday life. Keeping this in mind makes the path to responsible gaming much easier.
Remember: gaming is entertainment. Winning and losing are both part of the experience. Playing solely to chase wins is not a healthy mindset.
It is not always easy to notice when gaming habits are becoming a problem. If you recognise the following signs in yourself, it is time to take them seriously and make use of hb99's responsible gaming tools.
If two or more of these signs apply to you, please reach out to our support team immediately.
Hb99 puts control directly in your hands. Log in to our platform and activate these tools yourself. Using them for responsible play is not a sign of weakness — it is a mark of mature decision-making.
Set a daily, weekly, or monthly deposit limit. Lowering your limit takes effect immediately, but increasing it requires a 24-hour waiting period — this helps protect you from overspending.
Set a limit on how long you play in one session. When the time is up, you will be logged out automatically. This helps you avoid losing track of time and playing for hours without realising it.
At set intervals, you will receive a message letting you know how long you have been playing and how much you have spent. It is a gentle reminder to stay grounded in reality.
If you feel like you need a break, you can close your account yourself for anywhere between 24 hours and 30 days. No deposits or gaming will be possible during this period.
If you decide to step away from gaming long-term, you can opt for permanent self-exclusion. Once requested, we will close your account and stop sending you any promotional messages.
Log in to your account to activate these tools, or contact our support team — they will assist you right away.
Hb99 strictly prohibits minors from participating in online gaming. But age verification alone is not enough — parents must also play an active role. If your child has access to your device or account, please stay vigilant.
If you find out that a minor has been using your account, contact us immediately at [email protected].
Many people turn to online gaming to unwind — and that is perfectly normal. But when it becomes the only way to escape mental stress, that is where the danger lies. hb99 believes that looking after your mental health is just as important as enjoying a great gaming experience.
If you or someone you know is struggling with gaming-related mental health issues, don't hesitate to seek professional help. hb99's support team is ready to point you in the right direction.
Responsible gaming means gaming complements your life, not replaces it. Time with family, sleep, nutritious meals, and social connections should always come before gaming.
Ask yourself the following questions. If more than two of your answers are yes, please contact support.
Are you spending more on gaming than your budget allows?
Playing more to try to win back money you've lost?
Do you feel restless or irritable when you are not gaming?
Spending less time with family or friends?
Are you hiding something from a loved one about your gaming?
Is gaming affecting your work or studies?
Control Your Spending
Session Control
Take a Break
Extended Break
Our team is always ready to help with any questions or support related to responsible gaming.
24/7 Support Available
Full Confidentiality Guaranteed
How to Get Started
Follow these simple steps to build a responsible gaming culture at hb99.
Set a monthly gaming budget in advance — and keep it at an amount you can afford to lose without it affecting your everyday life.
Log in to your account and set your monthly deposit limit directly. It is a smart decision that can save you from regret down the line.
Decide how long you'll play each day. Prioritize sleep, work, and family first — gaming comes with whatever time is left.
Review your gaming habits once a week. Check your transaction history to understand where your time and money are going.
If you feel like you are losing control, do not wait — contact hb99 support right away. Asking for help is a sign of strength, not weakness.
Frequently Asked Questions
Protecting every player is our promise at hb99. Register today and enjoy safe entertainment using our responsible gaming tools.